Returns

Last updated 6 November 2026

Damaged or wrong item

If your parcel arrives damaged, or contains the wrong item, email [support email to be confirmed] within 7 days of delivery with:

• your order number,
• a clear photo of the parcel and of the item(s) received,
• a short description of the problem.

Once we confirm the problem from your photo, we reship the affected item(s) at no cost to you.

No refunds

We do not issue refunds. A confirmed damaged or wrong item is resolved by reshipping it.

Because these products are sealed research materials whose integrity cannot be verified once they have left our control, we do not accept returns of items that were delivered correctly and undamaged.

Reports after 7 days

Reports made more than 7 days after delivery, or without a photo, cannot be accepted.